Refund policy

All Sales Are Final

Because every item in our catalog is one-of-a-kind, hand-picked vintage, pre-owned, or a verified collectible, all sales are final.

We do not offer refunds, returns, or exchanges once an order has been placed.

Each product page includes detailed condition notes, measurements, and photographs. Please review all information carefully before purchasing. If you have any questions about an item, contact us at runitbackclassic@gmail.com prior to placing your order.

Damages & Order Issues

Every item is carefully inspected, photographed, and authenticated before shipment.

If your order arrives damaged during transit or you receive the wrong item, please contact us within 48 hours of delivery at runitbackclassic@gmail.com and include:

  • Your order number

  • Clear photos of the item

  • Clear photos of the shipping package

  • A brief description of the issue

Once reviewed, we will determine an appropriate resolution on a case-by-case basis. This may include:

  • A replacement (if available)

  • Store credit

  • A refund, at our discretion

Claims submitted more than 48 hours after delivery cannot be processed.

Non-Returnable Items

The following items are not eligible for return, refund, or exchange under any circumstances:

  • One-of-a-kind vintage pieces and pre-owned apparel

  • Sneakers and footwear

  • Trading cards and collectibles

  • Sale, clearance, and auction items (including Thirsty Thursday Live purchases)

  • Gift cards

  • Items purchased in-store at 3234 S 27th St, Abilene, TX

Exchanges

We do not offer exchanges, including size exchanges.

Because our inventory consists primarily of one-of-a-kind items, identical replacements are rarely available. Please verify sizing, measurements, and condition details before completing your purchase.

European Union 14-Day Cooling-Off Period

For orders shipped to destinations within the European Union, customers have the right to cancel or return their order within 14 days of receipt, for any reason and without justification.

To qualify, the item must be returned:

  • In the same condition in which it was received

  • Unworn and unused

  • With all original tags attached

  • In its original packaging

  • Accompanied by proof of purchase

Return shipping costs are the responsibility of the buyer.

After we receive and inspect the returned item, any approved refund will be issued to the original payment method within 10 business days.

To initiate an EU return, email runitbackclassic@gmail.com with your order number before sending any item back. Returns sent without prior authorization will not be accepted.

Refunds

Refunds are only available in the following situations:

  1. An approved claim for shipping damage or an incorrect item received, as described in the Damages & Order Issues section above.

  2. A qualifying European Union 14-Day Cooling-Off Period return.

If approved, refunds will be issued to the original payment method within 10 business days of approval.

Please note that banks and credit card providers may require additional processing time before the refund appears on your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at runitbackclassic@gmail.com.

Questions

If you have any questions regarding this policy, please contact us at:

Email: runitbackclassic@gmail.com
Instagram: @runitbackclassicsllc

Last Updated: June 4, 2026